This is an English translation provided for convenience. The French version of this policy is the binding text. Consumers resident outside France may hold additional statutory rights under their own national law, which are unaffected by this policy.

ARTICLE 8: WARRANTY — RETURNS — REFUNDS — RIGHT OF WITHDRAWAL

Items supplied by Esprit-Boxe.com are new and guaranteed against any defect. They are identical to those sold in traditional retail and come from the full range of listed publishers and suppliers.

Return period — 30 days

Should an item be defective or not as described, the buyer has 30 working days from receipt of the items to request an exchange or a refund. If the thirty (30) day period would normally expire on a Saturday, a Sunday or a public holiday, it is extended to the next working day.

Return conditions

The customer must return the items new or unused, complete and in their original packaging, intact, together with any accessories, instruction leaflets and documentation (in the original sealed packaging and with the corresponding invoice).

In such a case, the buyer must send evidence of the defect or defects to info@esprit-boxe.com, with a description and photographs attached.

Return costs

Where a product is defective or not as described, return costs are covered by Esprit Boxe. For any other return made under the right of withdrawal, return shipping costs remain payable by the customer.

Refunds

Where the right of withdrawal is exercised, Esprit-Boxe® is required to refund the sums paid by the customer, at no charge. The refund is made within a maximum of 14 working days from the date the returned parcel or parcels are received.

No cash-on-delivery shipment will be accepted, for any reason.

Contact

For any return request or complaint:
📧 info@esprit-boxe.com
📞 +41 79 944 49 03
📍 Esprit Boxe — Av. Louis-Ruchonnet 1, 1003 Lausanne, Switzerland